Revolutionize Customer Support with Desku: AI-Powered, Affordable, and Efficient

Desku is transforming customer service with its omnichannel platform, combining live chat, ticketing, and AI chatbot automation. Designed for growing businesses, Desku integrates seamlessly with e-commerce and social media platforms, offering a unified solution to manage customer interactions.

Key features include a no-code AI chatbot builder for 24/7 support, a knowledge base that reduces queries by 40%, and tools for order management, refunds, and shipping inquiries. Businesses using Desku report responding to 56% more messages, reducing response times by 30 minutes, and cutting email volume by 30%.

With a free forever plan and affordable pricing starting at $19/month, Desku is a cost-effective alternative to Intercom. Its AI Co-Pilot for teams autonomously handles tickets, matches your brand’s tone, and integrates with your favorite apps.

Desku’s 24/5 support and robust features make it the go-to solution for businesses aiming to boost customer loyalty and streamline operations. Try Desku today and experience the future of customer service.

Live Chat

Desku's Live Chat feature enables real-time communication between businesses and their customers, ensuring immediate assistance and support. This tool is particularly valuable for e-commerce platforms and service-based businesses where quick responses can significantly enhance customer satisfaction and retention. By integrating seamlessly with various social media and e-commerce platforms, Live Chat provides a unified communication channel, reducing the need for customers to switch between different apps or websites. The feature also supports team collaboration, allowing multiple agents to handle inquiries simultaneously, which improves efficiency and reduces response times. Overall, Live Chat is a core function that directly addresses the need for timely and effective customer interaction, fostering trust and loyalty.

AI Chatbot

The AI Chatbot feature in Desku offers a no-code, drag-and-drop builder that allows businesses to create and deploy AI-powered chatbots without requiring technical expertise. These chatbots can handle a wide range of customer queries autonomously, providing 24/7 support and significantly reducing the workload on human agents. By automating responses to common questions, the AI Chatbot frees up customer service teams to focus on more complex issues, thereby improving overall efficiency. The chatbot can be customized to match the brand’s tone of voice and integrated with existing knowledge bases and data, ensuring consistent and accurate information delivery. This feature is particularly beneficial for businesses looking to scale their customer support operations without proportionally increasing their human resources.

Knowledge Base

Desku's Knowledge Base feature empowers businesses to create and maintain a comprehensive repository of information that customers can access at any time. This self-serve support tool reduces the volume of repetitive queries by up to 40%, allowing customer service teams to focus on more complex issues. The Knowledge Base is easy to set up and manage, with intuitive tools for content creation and organization. By providing customers with instant access to relevant information, businesses can enhance customer satisfaction and reduce response times. The Knowledge Base also integrates seamlessly with other Desku features, such as the AI Chatbot, to provide a cohesive and efficient support ecosystem. This feature is essential for businesses aiming to improve their customer service efficiency and effectiveness.

Order & Payment Management

The Order & Payment Management feature in Desku allows businesses to handle customer inquiries related to orders and payments efficiently. This includes the ability to edit or cancel orders, process refunds, and manage returns and exchanges. By centralizing these functions within the Desku platform, businesses can streamline their operations and provide a more seamless customer experience. The feature also integrates with various e-commerce platforms, ensuring that all relevant data is accessible in one place. This not only improves the efficiency of customer service teams but also enhances the overall customer experience by reducing the time and effort required to resolve order-related issues. This feature is particularly valuable for e-commerce businesses that deal with a high volume of transactions and customer inquiries.

AI Co-Pilot for Teams

Desku's AI Co-Pilot for Teams is a fully autonomous AI agent that leverages the company’s knowledge base, data, and integrations to instantly answer tickets and perform actions. This feature is designed to match the brand’s tone of voice, ensuring a consistent customer experience. By automating routine tasks and providing instant responses, the AI Co-Pilot significantly reduces the workload on customer service teams, allowing them to focus on more complex and high-value interactions. The AI Co-Pilot also supports smart sorting through auto-tagging of tickets by intent, further enhancing efficiency. This feature is a game-changer for businesses looking to scale their customer support operations while maintaining high levels of service quality and consistency.

Summary

Desku is an omnichannel customer service software that integrates live chat, AI chatbots, and a knowledge base to provide a unified and efficient support solution. It is designed for growing businesses that need an affordable alternative to more expensive platforms like Intercom. Desku’s core features, including Live Chat, AI Chatbot, and Knowledge Base, are complemented by advanced functionalities like Order & Payment Management and AI Co-Pilot for Teams. These features work together to enhance customer satisfaction, reduce response times, and improve operational efficiency. With seamless integrations, 24/5 support, and a free forever plan, Desku offers a comprehensive and scalable solution for businesses aiming to elevate their customer service experience.