Inari is revolutionizing product development by transforming customer feedback into actionable insights. Backed by Y Combinator S23, Inari uses AI to analyze customer feedback and sales conversations, surfacing accurate insights and automatically prioritizing backlog issues. This allows teams to focus on building products that customers truly love.

Key features include an AI-powered backlog that prioritizes issues based on customer feedback, a discovery feed for uncovering product opportunities, and synced CRM capabilities that aggregate insights per customer or company. Inari also offers robust security with SOC 2 compliance and data encryption.

Testimonials highlight Inari's impact, with users like Dale Everett, Group PM at Faire, praising its ability to summarize takeaways from sales and support tickets. Performance metrics show that Inari saves 32 hours per month and reduces costs by 44%, while improving NPS by +2.4.

Start for free today and see how Inari can transform your product development process by integrating real-time customer insights.

Automated Feedback Analysis

Inari's Automated Feedback Analysis feature is designed to transform customer feedback into actionable insights. By leveraging AI-powered analysis, Inari accurately interprets customer feedback from various sources, such as sales conversations and support tickets. This capability allows product teams to automatically prioritize backlog issues, ensuring that the most critical and impactful tasks are addressed first. The Discovery Feed, an integrated component of this feature, continuously surfaces new product opportunities by analyzing trends and patterns in customer feedback. This helps teams stay ahead of customer needs and market trends, ultimately leading to the development of products that resonate with their audience.

Customer and Company Analytics

The Customer and Company Analytics feature provides a comprehensive view of customer interactions and company-specific insights. The Unified VoC (Voice of Customer) Discovery Feed allows users to browse through trending insights, metrics, and direct quotes from customers. This real-time access to customer sentiment and feedback helps product teams make informed decisions. Additionally, the Synced CRM functionality aggregates requests, insights, and feedback per customer or company, providing a holistic view of customer interactions. This feature is crucial for maintaining strong customer relationships and ensuring that product development is aligned with customer expectations.

Security, Privacy, and Compliance

Inari places a strong emphasis on Security, Privacy, and Compliance to ensure that customer data is handled with the utmost care. The product is undergoing SOC 2 compliance review, which is a testament to its commitment to maintaining high standards of security and privacy. Data encryption and secure storage mechanisms are in place to protect sensitive information. This feature is essential for building trust with customers, especially in industries where data security is paramount. By ensuring that customer data is secure, Inari allows product teams to focus on innovation without compromising on safety.