Senso is revolutionizing the financial services industry by transforming unstructured policies and procedures into cohesive, actionable insights. This AI-powered platform not only identifies operational gaps and discrepancies but also enhances staff performance and customer satisfaction. With a 5% improvement in CSAT across its member base, Senso is proving to be a game-changer. Its multi-agent system streamlines workflows, reduces mundane tasks, and improves efficiency, enabling faster loan approvals and better staff training. Success stories from credit unions highlight Senso's impact, with testimonials from CIOs, CFOs, and operational leaders praising its ability to drive innovation and operational excellence. Whether it's faster document retrieval or improved sentiment analysis, Senso is setting new standards for efficiency and growth in financial services.

Ingest Raw Data

Senso's platform is designed to ingest raw data from various sources, including policies, procedures, and member interactions. This function is the foundation upon which the entire system operates, ensuring that all relevant information is collected and processed. By ingesting this data, Senso can analyze it to discover opportunities for improvement and deliver a return on investment. This function is closely related to the "Discover Opportunities" and "Deliver ROI" functions, as it provides the necessary data for these processes to be effective. The value created by this function is the ability to have a comprehensive and up-to-date dataset, which is crucial for making informed decisions and improving operational workflows.

Discover Opportunities

Once the raw data is ingested, Senso's platform identifies proven ways to improve efficiency and experience. This function is critical for pinpointing areas where the financial services can enhance their operations and member interactions. By discovering these opportunities, Senso helps organizations to streamline their processes and improve overall performance. This function is directly linked to the "Ingest Raw Data" function, as it relies on the data collected to identify these opportunities. Additionally, it sets the stage for the "Deliver ROI" function by highlighting areas where improvements can lead to significant returns.

Deliver ROI

Senso's platform tracks key metrics to improve operational workflows, ensuring that the improvements made deliver a tangible return on investment (ROI). This function is essential for demonstrating the value of the changes implemented based on the opportunities discovered. By tracking these metrics, Senso provides organizations with clear evidence of the impact their improvements are having, which can be used to justify further investments in the platform. This function is closely tied to the "Discover Opportunities" function, as the opportunities identified are the basis for the improvements that lead to ROI.

Structured Knowledge for Streamlined Operations

Senso transforms unstructured policies into a cohesive format, enabling efficient loan approvals, operations, and staff training. This function is vital for creating a more organized and efficient workflow within financial services. By structuring the knowledge in this way, Senso empowers staff to access the information they need quickly and accurately, leading to faster and more effective decision-making. This function is related to the "Improve Staff Performance" function, as it directly impacts the efficiency and effectiveness of the staff.

Identify Operational Gaps

Senso instantly identifies discrepancies in policies, procedures, user guides, and SOPs, helping to close operational gaps. This function is crucial for maintaining the accuracy and consistency of the organization's documentation. By identifying these discrepancies, Senso ensures that all policies and procedures are up-to-date and aligned with industry standards. This function is closely linked to the "Structured Knowledge for Streamlined Operations" function, as it helps to maintain the integrity of the structured knowledge.

Improve Staff Performance

Senso identifies ways to improve sentiment, handle time, and resolution rates across sales and support channels, enhancing staff performance. This function is essential for ensuring that staff can provide high-quality service to members. By improving sentiment and reducing handle time, Senso helps to create a more positive and efficient working environment. This function is related to the "Structured Knowledge for Streamlined Operations" function, as better access to information can lead to improved staff performance.

Improve Knowledge Quality

Senso generates structured content to automate workflows and reduce mundane tasks, improving the overall quality of knowledge. This function is vital for reducing the time and effort required to manage and update policies and procedures. By automating these tasks, Senso frees up staff to focus on more strategic activities. This function is closely tied to the "Structured Knowledge for Streamlined Operations" function, as it helps to maintain and improve the quality of the structured knowledge.

Multi-Agent Actions

Senso defines and deploys specialized agents with knowledge collections and style scripts to fill workflow gaps. This function is essential for ensuring that all aspects of the workflow are covered and that there are no gaps in service. By deploying these specialized agents, Senso ensures that all member interactions are handled efficiently and effectively. This function is related to the "Identify Operational Gaps" function, as it helps to close any gaps that are identified.