Tiledesk’s AI Automation Platform empowers businesses to streamline workflows and customer interactions with customizable, no-code AI agents. Designed for scalability, the platform reduces support tickets by 70% and accelerates response times by 40% across industries like e-commerce, healthcare, and finance. Its Visual AI Builder enables drag-and-drop workflow design, while pre-trained templates and multilingual support ensure rapid deployment on WhatsApp, websites, and other channels.

E-commerce teams leverage AI agents for personalized product recommendations, healthcare providers automate 24/7 patient inquiries, and manufacturers optimize inventory with real-time alerts. GDPR-compliant and Italy-based, Tiledesk offers enterprise-grade security, on-premise deployment, and SSO integration.

Customer results speak volumes: Alberto Di Marco of TTM Studio highlights automating 90% of inquiries, while Trackting’s CEO reports a 30% workload reduction. A 14-day free trial—no credit card required—lets businesses test full features risk-free. For organizations prioritizing productivity and cost savings, Tiledesk bridges AI innovation with practical, measurable outcomes.

Automate Now or Book Demo to explore tailored solutions.

24/7 Multichannel AI Agent with Knowledge Base Integration

Tiledesk’s AI Agent serves as a centralized automation hub, delivering 24/7 multilingual support across email, WhatsApp, web chat, and other channels. It integrates with organizational knowledge bases to provide context-aware responses, reducing repetitive tasks like ticket handling by 70%. Pre-trained industry templates enable rapid deployment for sectors like healthcare (symptom guidance) and e-commerce (product recommendations), while real-time analytics track performance metrics such as resolution rates. This function directly addresses the need for scalable customer interaction management, freeing human agents to focus on complex issues. Its seamless integration with existing tech stacks ensures compatibility with CRM systems and databases, forming the foundation for all industry-specific solutions.

No-Code Visual AI Workflow Builder

The drag-and-drop Visual AI Builder empowers non-technical users to design custom automation workflows using pre-built components like chatbots, data connectors, and decision trees. Teams can create AI agents for appointment scheduling, inventory alerts, or personalized financial consultations without coding, cutting development time by 35%. This tool supports iterative optimization through A/B testing and aligns with GDPR compliance requirements via built-in data governance controls. Its modular design allows integration with core AI agent functions, enabling businesses to adapt workflows to emerging needs like seasonal tourism demand or manufacturing safety protocols while maintaining brand-specific interactions.

Industry-Specific AI Solution Templates

Tiledesk offers tailored automation blueprints for 8+ sectors, including healthcare patient triage systems and telecom technician support bots. These pre-configured templates combine domain-specific language models with regulatory compliance frameworks (e.g., financial data security standards) to accelerate implementation. A tourism operator could deploy an AI guide for attraction recommendations in under 48 hours, while manufacturers gain real-time machinery failure alerts. This feature reduces customization costs by 40% compared to generic platforms and ensures relevance to niche use cases, with templates serving as editable foundations for further no-code adjustments via the Visual Builder.

Enterprise-Grade Scalability & Security

Designed for large organizations, Tiledesk supports on-premise deployment, Single Sign-On (SSO), and custom AI model training to meet strict data residency and access control requirements. The platform handles 20,000+ monthly queries without performance degradation, as evidenced by university-scale education deployments. Security protocols include encrypted knowledge base integrations and audit trails for compliance reporting. This infrastructure enables global enterprises to maintain centralized oversight while allowing regional teams to customize AI agents locally, bridging the gap between corporate IT policies and departmental automation needs.