Xence by Gaspar AI revolutionizes employee support by delivering instant, human-like answers directly through the Jira Service Management (JSM) support portal. Leveraging your company’s Confluence knowledge base, Xence ensures reliable and accurate responses to employee queries, eliminating delays and repetitive tasks. Its exclusive Jira chatbot is available 24/7, providing unlimited accessibility for seamless support.

Installation is straightforward: simply find and install the Xence Helper and Xence apps from Atlassian’s Marketplace, log in to your Atlassian instance, and select the JSM site for integration. After a quick synchronization process, employees can start chatting and receiving immediate, context-aware answers.

Xence is designed to enhance productivity by automating routine support tasks, ensuring employees get the help they need without interruptions. With its easy setup and robust integration capabilities, Xence is a game-changer for businesses looking to streamline their support operations. Start your free trial today and experience the future of AI-driven employee assistance.

Instant Answers, Zero Delays

Xence AI provides employees with immediate responses to their questions on the Jira Service Management (JSM) support portal. By leveraging the company’s Confluence knowledge base, the AI-powered chatbot delivers human-like answers without any delays. This feature eliminates the need for employees to wait for human agents, significantly reducing response times and improving productivity. The instant response capability ensures that employees can resolve their queries quickly, leading to a smoother workflow and enhanced user satisfaction. This function is particularly valuable in high-demand environments where timely support is critical.

Reliable Insights and Responses

Xence AI ensures that all answers provided to employees are accurate and reliable by sourcing information directly from the company’s Confluence knowledge base. This feature guarantees that responses are consistent with the organization’s documented policies, procedures, and best practices. By relying on trusted internal resources, Xence AI minimizes the risk of misinformation and ensures that employees receive dependable support. This function not only enhances the quality of responses but also builds trust in the AI system, encouraging employees to rely on it for their queries.

24/7 Unlimited Accessibility

The Xence AI chatbot is available around the clock, providing employees with continuous access to support regardless of time or location. This feature ensures that employees can get answers to their questions at any time, even outside regular business hours. The 24/7 availability eliminates the limitations of human support teams, offering a scalable solution for organizations with global or distributed workforces. This function is particularly beneficial for companies operating in multiple time zones or those requiring uninterrupted support for critical operations.

Summary

Xence AI by Gaspar AI is a powerful tool designed to streamline employee support on the Jira Service Management platform. By delivering instant, reliable, and human-like answers sourced from the company’s Confluence knowledge base, Xence AI enhances productivity and user satisfaction. Its 24/7 accessibility ensures uninterrupted support, making it an ideal solution for organizations with diverse and distributed teams. The integration with JSM and Confluence simplifies the setup process, while the AI’s ability to eliminate repetitive tasks frees up human agents for more complex issues. Xence AI stands out as a unique and valuable solution for modern workplace support needs.